Stop talking to bots. Start talking to the people building the future of your Shopify store.
The Problem: When "AI Chat" Becomes a Barrier
We recently saw a review from a frustrated Shopify merchant that broke our hearts. They described the support from a major chat provider as "disgusting" and "disrespectful." The merchant’s core complaint? They were stuck in a loop with a "low-IQ chatbot" because they weren't on a $2,000+ monthly plan. When they tried to email, they were met with silence.
This is the "Enterprise Gap":
- Tiered Empathy: Large apps gatekeep human support behind massive paywalls.
- The Infinite Loop: Chatbots are often used as "walls" to prevent you from talking to a person, rather than tools to help you.
- The Ghosting Effect: Once a company reaches a certain scale, the "small" merchant becomes a ticket number that can be ignored.
Why Merchants Are Leaving the "Big Guys"
For a small to mid-sized Shopify store, every minute matters. If your chat widget breaks or your billing is wrong, you can’t wait 48 hours for a canned email response. You need an answer now.
When an app tells you that your business "isn't valuable enough" for a live human, they are telling you that they don't care about your growth—only their own.
The Dori Difference: Founder-Level Communication for Everyone
At Dori, we watched this trend of "neglectful support" and decided to build our company on the opposite philosophy.
We believe that if you trust us with your store, you deserve more than a script. That’s why we’ve introduced Founder Communication.
1. No "Low-IQ" Gatekeepers
Our AI is built to help your customers buy more, not to keep you from talking to us. When you have a problem with Dori, you don't have to navigate a maze of buttons just to find an email address.
2. Direct Access to the People Who Built It
In the early days of your business, you need partners, not just "vendors." At Dori, every merchant—regardless of their plan—gets access to Founder-level support. * Have a feature request? Tell the founder.
- Found a bug? The people who wrote the code will fix it.
- Need help with setup? We’ll hop on a call.
3. Support that Scales with Your Success (Not Your Wallet)
We don't believe in "Priority Support" as a luxury feature. Support is a basic right for any paying customer. As Dori grows, our commitment to staying "on the ground" with our merchants remains our #1 priority.
The Bottom Line
If you’re tired of being "neglected" by apps that only care about their $2,000/month clients, it’s time to switch to an app that values your store as much as you do.
Stop talking to bots. Start talking to the people building the future of your store.
