Making Online Shopping Feel Personal Again
Shopping online is quick and convenient, but it often feels a bit impersonal. When you walk into a store, there’s usually someone to greet you, answer your questions, and help you find what you’re looking for. That human connection is what’s missing from many online stores.
We’ve built Dori to change that. It’s a virtual assistant that helps customers feel more at home while shopping online. Whether they’re exploring products, deciding what to buy, or checking out, Dori is there to guide them—just like a friendly salesperson.
Here’s what makes Dori different:
- It adapts to your store and understands your products.
- It assists customers naturally, helping them make confident choices.
- It turns online shopping into a more engaging and personal experience.
Over the past month, we’ve been working on updates to make Dori even better for your business. Here’s what’s new.
Easier Integration with WordPress and WooCommerce
Running an online store shouldn’t feel like a juggling act, but managing multiple platforms and tools can make it challenging. To simplify things, we’ve made Dori fully compatible with WordPress and WooCommerce.
Now you can:
- Install the Dori plugin directly on your WordPress site. You can download it here.
- Sync your product catalog so Dori can start assisting your customers right away.
What’s next? We’re actively working on integrating Dori with Shopify, Instagram, and Facebook. Soon, you’ll be able to connect with your customers no matter where they shop.
With these updates, Dori keeps things simple so you can focus on growing your store.
Track and Analyze Customer Conversations
We’ve added a new feature to Dori’s dashboard that lets you easily view and analyze customer chats with the chatbot.
Now, you can:
- Read customer chats in real-time to understand their needs and preferences.
- Spot trends in recurring questions or product interests.
- Refine the chatbot’s responses based on customer feedback.
This new feature helps you stay informed and ensures your chatbot is offering the best support possible. Just head to the “Customer Conversations” tab in your dashboard to get started!
More Ways to Customize Your Chatbot
We’ve rolled out some updates that give you more control over Dori’s behavior, helping you make the chatbot feel more in line with your store’s style and needs.
- Set the Bot’s Tone: You can now adjust Dori’s tone, whether you prefer it casual, friendly, or more professional. This way, the chatbot can match your brand’s personality better.
- Choose Your Chat Widget Style: You have three options now for how the chat widget appears on your site—bubble, bar, or sidebar. This gives you more flexibility in fitting it with your website’s design.
- Create Custom Rules: One of the biggest updates is the ability to create specific rules for how Dori interacts with your customers. For example, you could set it to focus more on product suggestions and spend less time asking detailed questions. Or, if you want Dori to dig deeper into customer needs, you can adjust the rules for that. This helps you shape the interaction in a way that’s most helpful to your customers and suits your sales strategy.
These improvements help solve the problem of having a generic, one-size-fits-all chatbot. With more customization, Dori can feel like a natural extension of your brand and help you provide a smoother shopping experience.
Your Dedicated Chat Page
With our latest update, you can now create your very own dedicated chat page with a public URL. This gives you a unique, personalized space where customers can interact with Dori directly, tailored to your store’s style.
You can easily share this link on your website, through social media, or in emails. It’s a convenient way to centralize communication, allowing customers to reach out directly without any hassle.
This new feature helps you offer a seamless, personalized experience, ensuring your customers can easily connect with your brand wherever they are.
These are just some of the updates we've rolled out over the past month. Ready to get started? You can build your own chatbot today at dori.tech!